Plarelo

Terms of Service

Last updated: June 3, 2026

These Terms of Service (“Terms”) govern your use of Plarelo and its associated services (collectively, the “Service”), operated by its creators and individual operators (“we”, “us”, or “our”). Plarelo is not currently incorporated as a legal entity; references to “we”, “us”, or “our” refer to the individuals who create and operate the Service. By creating an account or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. About the Service

Plarelo is a relocation management platform that helps individuals and relocation advisors plan and coordinate international moves. Features include project management tools, collaborative checklists, document tracking, and AI-assisted plan generation.

2. Eligibility

You must be at least 18 years of age to use Plarelo. By agreeing to these Terms you represent that you meet this requirement and have the legal capacity to enter into a binding agreement.

3. Accounts

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at hello@plarelo.com if you suspect unauthorised access.

You may not create accounts on behalf of another person without their explicit permission, or create multiple accounts to circumvent limits or restrictions.

4. User Tiers and Plans

Plarelo offers free and paid tiers. Features, project limits, and AI generation credits vary by tier. We reserve the right to adjust tier features with reasonable notice. Where you have paid for a feature, we will honour it for the duration of your billing period.

5. AI Features — Important Disclaimer

Plarelo's AI plan generation uses large language models to produce a suggested checklist based on the relocation details you provide. You agree that:

  • AI output is a planning aid only. Nothing produced by the AI constitutes legal, immigration, tax, financial, or medical advice.
  • AI-generated content may be incomplete, inaccurate, or out of date. Always verify critical information with qualified professionals and authoritative sources.
  • You are responsible for decisions you make based on AI-generated output.
  • Your project data is sent to Google's AI services to generate the plan. See our Privacy Policy for details.
  • If you are a relocation advisor generating a plan on behalf of a client, you warrant that: (a) you have obtained your client's informed consent to submit their personal data to the Service and to have it processed by AI for the purpose of generating a relocation plan; (b) you are authorised to act on their behalf for this purpose; and (c) you accept sole responsibility for obtaining and maintaining that consent. A declaration to this effect is required each time you generate a plan for a new project.

6. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law.
  • Attempt to gain unauthorised access to any part of the Service or another user's data.
  • Upload or transmit malicious code, spam, or abusive content.
  • Scrape, crawl, or otherwise extract data from the Service in bulk without written permission.
  • Reverse-engineer, decompile, or otherwise attempt to derive source code from the Service.
  • Resell, sublicense, or otherwise commercially exploit the Service without our written consent.

We reserve the right to suspend or terminate accounts that violate these rules, with or without prior notice.

7. Your Content

You retain ownership of all content you submit to Plarelo (project data, notes, uploaded files). You grant us a limited, non-exclusive licence to host, process, and display your content solely to provide the Service to you.

Do not store sensitive credentials in Plarelo. The Service is designed for relocation planning, not for holding sensitive personal documents. Do not enter passport numbers, national ID numbers, tax identification numbers, bank account details, or similar credentials.

You are responsible for ensuring that any content you submit does not infringe third-party rights or violate applicable law.

8. Our Intellectual Property

The Plarelo name, logo, software, and all content we create are the intellectual property of Plarelo's creators and operators, protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use our trademarks or branding.

9. Privacy

Our Privacy Policy describes how we collect, use, and protect your personal data and forms part of these Terms.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE CREATORS AND OPERATORS OF PLARELO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, LOST PROFITS, OR ANY DAMAGES RESULTING FROM YOUR USE OF (OR INABILITY TO USE) THE SERVICE. WHERE APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OF LIABILITY, THESE EXCLUSIONS AND LIMITATIONS APPLY TO THE MAXIMUM EXTENT PERMITTED.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) €100 EUR.

12. Indemnification

You agree to indemnify and hold harmless the creators and operators of Plarelo from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your content, or your violation of these Terms.

13. Termination

You may close your account at any time. We may suspend or terminate your access if you violate these Terms or if we discontinue the Service, with reasonable notice where practicable.

Upon termination, your right to use the Service ends. We will handle your data as described in our Privacy Policy.

14. Changes to the Terms

We may update these Terms from time to time. We will notify you of material changes by updating the “Last updated” date and, where appropriate, by email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

15. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the European Union and the jurisdiction in which Plarelo operates, without regard to conflict-of-law principles. If you are a consumer in the EU you also benefit from the mandatory consumer protection laws of your country of residence.

We encourage you to contact us first to resolve any dispute informally. EU consumers may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

16. Advisors and Client Data

If you use Plarelo as a relocation advisor managing projects on behalf of clients, the following applies in addition to all other sections of these Terms:

  • Client authorisation. By creating a project for a client, you warrant that your client has authorised you to collect, store, and manage their personal relocation information within the Service on their behalf. A declaration to this effect is required at project creation and is recorded in our systems.
  • You are the data controller. For personal data you enter about your clients, you act as the data controller (or equivalent under applicable law). We process that data solely as your data processor for the purpose of providing the Service. You are responsible for ensuring your use of the Service complies with applicable data protection laws, including obtaining and maintaining the necessary client consents.
  • Accuracy and purpose limitation. You may only use the Service to store and process client data for the purpose of managing that client's relocation. You are responsible for the accuracy of the information you enter.
  • Client rights. If a client exercises a data subject right (such as erasure or access) in relation to data you entered on their behalf, we will assist you in fulfilling that request. You remain primarily responsible for responding to your clients.

17. Contact

For any questions about these Terms, contact us at hello@plarelo.com.